"Clients are impressed: top marks!"

Who we are 
Our name:Hörgeräte Horstmann
Where we are:Germany
No. of shops:2 (in Nordhorn and Bad Bentheim)
Positioning:People with hearing loss, of all ages

Our challenge- differentiating our product portfolio
 - keep our good image
 - to offer good value for money
  
Our sona experience  
Start testing:September 2010, full integration in October 2010
No. of sold sona hearing systems:until end of January: 28 clients
Customer satisfaction:10 (on a scale of 1-10; 1=very low, 10= very high)
  
Advantages with sona 
For our customers:Upgradeability, quick fitting (approx. 3 sessions), easy change from BTE to ITE models
For us:No capital lockup, excellent price-performance ratio, continuous stock availability
  
How we sell sona 
To target group:Key argument: UPGRADE. Immediate availability, high quality, ease of use
Business integration:Low-cost stock, efficient supply
  
Our recommendationGet into something new and give it a try!